Gillece Services Made Customer “Feel Like She is Someone!”
Gillece Services helped customer Lois remedy her furnace problems in late March, but according to her, we did much more than that. Having been disillusioned and frustrated by another heating and cooling company, Lois said she would not trade Gillece Services for the world now. Her previous company was, in her words, “always busy- and I often had to wait for hours and hours, not knowing what was going on…”
In response to some television advertising, Lois had heard of Gillece Services, called one particular morning, and Gillece was out to her home within a couple of hours. So pleased with her service, Lois called into Gillece Offices and exclaimed how great the Technicians were- how pleasant, conversational, courteous, nice, thorough, and helpful they were and had been. She couldn’t get over how they had put on their shoe covers prior to coming into her home. She told Gillece that we “best keep” these Technicians because they did such a great job.
For anything related to Plumbing, Cooling, Heating, and Electrical, Lois said she would be calling Gillece Services and no one else. Her Technicians, according to her, “made me feel like someone….” by educating her and including her in their work and visit. One Technician happily remarked about her budding outdoor garden, mentioning that his son likes onions. Without hesitation, Lois went and picked some onions for the Tech to give to his son.
Lois says that Gillece is stuck with her now- she’s like family- and very happy. Gillece Services is equally happy and proud to have her as a part of our customer family.
Gillece Services employs technicians who are talented, friendly, and considerate- people we would comfortably welcome into our homes. They are experienced, trained, certified, licensed, drug-screened, and background-checked. Once at your home, your Gillece Services Technician will ask your permission for entry into your home after checking to see if his vehicle is parked out of the way, and he has put on his shoe booties to protect your flooring or carpeting from mud and debris. He will appear in his Gillece uniform and identify himself with his Gillece ID badge. A Gillece Technician has a tremendous amount of respect for you, your home, and your family and will treat your home as if it were his own. Your Gillece Services Technician will review his plan for the appointment, gather information and answer your questions, and then offer solutions for repair and replacement, as well as pricing options, once he has thoroughly assessed the situation and found the root of the problem.