Customer Roy is “Impressed” with Gillece Services
Customer Roy called Gillece Services after being referred by a neighbor and learning about Gillece’s clog-clearing special. He was experiencing a clog in one of his bathroom sinks. Roy called Gillece and spoke to a Customer Service Representative who explained the details of the offer, which Roy thought was too good to be true. He scheduled a service and found out- it was true!
The sink in Roy’s powder room was clogged, and although he had tried, he could not clear it himself. Roy said he had some knowledge of how to use a snake, but when he and a friend tried to clear the clog, they had trouble. When Nick came to Roy’s home to work on his sink, he also used a snake- Gilley’s “Clog Crusher.” Roy said he likes to watch people work and to learn, and Nick didn’t mind at all.
Roy said that he was very impressed with Nick, who was friendly, efficient, and accommodating. He said that Nick made sure he didn’t make a mess, that he was a very neat worker and he went above and beyond with his service. Although it’s something people might expect from workers, Roy said not everyone who comes into your home is so conscientious about keeping things clean. Roy liked Nick’s style, personality, and the work he did. He said Nick was honest and overall a great representative of Gillece.
It turned out that the clog was relatively simple for Nick to clear. Roy said that he had been worried about accidentally breaking a pipe when he had tried snaking the clog himself, and he told Nick his concerns. Nick explained that after awhile he had gotten a feel for it and could tell if he was getting too close to the pipe.
Roy was really pleased with the overall experience and referred Gillece to one of his neighbors, too. He said he will definitely use Gillece again and will ask for Nick for any plumbing services he needs in the future!