Focusing on you, the customer, Gillece Services knows that the Plumbing, Heating, Cooling and Electrical systems that we serve are at the very heart of your home. When you need service, you need an experienced, reputable and reliable company that delivers on its promises. Our customers’ needs come first!
Our Pledge To You:
- Same Day Service Guarantee*
- Competent, Courteous Technicians
- Up-Front, No-Hassle Pricing Options
- Respect For Your Home and Family
- Job Done Right, The First Time!
Immediate Service at Your Convenience
Our commitment to customer service is based upon a sense of urgency. We provide service to customers when it’s convenient for them by offering evening, weekend and holiday service at no additional charge. This is the number one difference between Gillece Services and others in the industry, where it’s standard for customers to only receive service during regular business hours and to be charged premium rates for evenings and weekend calls. Gillece Services is fully staffed with both office and field personnel seven days a week, 365 days a year, around the clock! There’s never an additional charge for our Same Day Service Guarantee!*
Stress-Relieving, Exemplary Customer Care
In our service business, we do not see people on the best days of their lives. We often encounter them on their most stressful days, when they are faced with serious problems that threaten their largest single investments – their homes. This is why Tom Gillece created a culture focused on putting the customer at ease. From the initial phone call requesting service, to the reassuring dispatcher that keeps the customer informed of the progress of their call, every employee is focused on resolving any and all apprehension the customer might be experiencing. All of this is a prelude to the arrival of a qualified, well-trained technician who is both technically proficient and trained in customer-service and communication skills. This further eases concerns and leaves our customers secure in the knowledge that they have chosen the right service provider to trust with their home and family.
Team-Oriented Work Ethic
The success of Gillece Services is directly attributable to the quality of individual technicians the company has been able to recruit, train and motivate. Our technicians are responsible for achieving our 97% customer-satisfaction rate while fostering a fun and challenging workplace environment. We believe the true measure of success in the organization is the satisfaction of both customers and employees, and profit is the reward for providing outstanding customer service, not the goal.
Built on Trust
Since 1980, Gillece Services has been providing Pittsburgh with quality Plumbing, Heating, Cooling and Electrical services. Tom Gillece started his flagship business when he was only 20-years old. Years of servicing market segments related to plumbing and heating led Tom to the conclusion that building relationships was at the core of running a successful service business. For Gillece Services, that means relationships with customers, relationships with employees, and relationships with others in the industry and the professional community.
Built on Ambition
Tom Gillece was motivated from an early age by a strong drive and determination to achieve outstanding results with a sense of urgency. When he was still in high school, he began working part-time for a local plumber and set his sights on becoming the youngest Master Plumber in Allegheny County. Attending Plumbing school at night while still in high school, Tom acquired his journeyman plumbing license at the age of 19 and then passed the Master Plumber exam at the age of 20, allowing him to realize his goal of being the youngest person to pass the Master Plumber Exam at that time in Allegheny County.
Built on Compassion
Tom Gillece has personally embarked upon a number of his own philanthropic endeavors. As Vice President and then as President of the Mt. Oliver Chamber of Commerce, he dedicated himself to bringing resources to a traditionally underserved neighborhood. Tom was instrumental in securing several million dollars in funding for community sidewalks and street renovation. He is a long-time financial supporter who has donated a great deal of time and resources to the Friends of Haiti. After the devastating 2010 earthquake, Tom sent a licensed journeyman plumber on a relief mission to the island. He plans to sponsor a similar mission this year to continue this aid program.